Refund & Returns Policy
Last updated: 04/04/2026
We want you to love your jewelry. If it’s not exactly what you expected, you can return it — no worries.
30-Day Returns
You may return your item within 30 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging (including box, pouch, etc.)
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Proof of purchase is required
Easy Returns
To start a return, just email us at support@emsby.com with:
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Your order number
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The item(s) you’d like to return
We’ll guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right — at no extra cost.
Refunds
Once we receive and inspect your return, we’ll notify you.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
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Personalized or custom jewelry
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Final sale items
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Earrings (for hygiene reasons)
Questions?
We’re here to help — contact us anytime at support@emsby.com.